FAQs

Shipping and Delivery:

We ship all works within New Zealand.  Free shipping is offered for all unframed prints and selected framed smaller works.  If a work is in stock we will wrap and ship within five days.  If the product is not in stock delivery times will vary.  You will be notified on wait times.  Please note that we aim to ship all framed works within three weeks.  There has been supply shortages overseas which has led to some framing taking longer than usual.

Upon shipment you will be notified with a tracking number.  All our couriers require a signature so please arrange a time where you will be home to receive your work or ship to an address where somebody will be available.

Please check your work thoroughly on receipt in the event that a work is damaged during transit our insurances will cover this.  We must be notified of any damage within two days of the work arriving. Damage claims must be completed within a month of the damaged item being received.

Overseas Shipping:

We offer shipping overseas on all unframed prints and unstretched canvas prints.  If you would like any other larger works shipped overseas please contact us directly for rates.  Any duties and taxes will be the responsibility of the receiver.

Payment Options:

All purchases can be completed online using a simple online form.

We receive payments through Pay Pal,  Credit, Debit Card and After Pay.

We can also offer layby plans over two months on all items if you contact the gallery directly.

The gallery also uses MyART which is a finance service allowing clients to pay works off interest free over 10 months.  To use this service clients complete a simple registration process with MyART.  Works will be despatched once all paperwork has been completed.  This usually takes five days maximum.

Returns:

In the event that a purchase has a defect of fault please notify the gallery within three days of purchase.  We reserve the right to repair the item.  If the item cannot be repaired we will offer a gallery credit.

Framing:

We offer standard black or white box framing on all paper prints.  Depending on the print a matt board may also be used.

We offer stretching on all canvas prints, this is when the rolled canvas print is stretched over a wooden frame ready to hang.  We also offer the option of a black or white tray frame on all stretched canvas prints.  

Please note many of our website framing images are mock-ups only and serve as a representation of what the finished product will look like.  Please check measurements for all online purchases.